Who can use our service (Referral)

Eligibility Criteria & Referral Form

The Asian Cultural /Patient Support workers work with Chinese or Korean patients of WDHB’s North Shore and West Auckland hospital and community health services, who requires engagement, basic communication, cultural and emotional support and /or are not familiar with health services/system, or knowledge of how to access appropriate and  relevant agencies due to language issues.

The information in this form is used to access our service, if meets the following eligible criteria.

Criteria for patient support referral:
Patients who reside in North Shore, Waitakere area
People from Chinese and Korean backgrounds
Under the care of clinical team, GP or other WDHB health practitioners
Non-Mental Health patient (MH patients can get support from Asian MH Team)

Urgent referral = request require immediate response 
Non-urgent referral = request require following day or non-urgent response 

For urgent over the phone referrals, you will be asked the following information:

• Your name, service/department, phone number
• Client’s Name; Client’s NHI number; spoken language/ethnicity
• Purpose of the referral

• Your name, service/department, phone number
• Client's Name; Client's NHI number; spoken language/ethnicity
• Purpose of the referral

Please click HERE to view the online Referral Form (you can also print this form for fax)
Please phone if you have any questions around this referral.